The Secret to Coaching Performance: Begin with Empathy

February 27, 2019 • 8 minute read • by Saeed


“What is necessary to change a person, is to change his awareness of himself.”

Abraham Maslow

You’ve been a manager and a leader for a long time. You’ve followed the traditional route of managing performance. It has had mixed results. You want more. You yearn more. You want to develop and grow your people. You feel a sense of responsibility towards them and to yourself. If so, performance coaching may be just the remedy you need for your management hangover.

Re-framing the conversation

At first, when adopting a performance coaching approach, you may find it challenging to change the types of conversations you usually have with your employees. This is understandable. The likelihood is that these are long-standing relationships where conversations have been limited to tactical considerations vs. growth and development concerns. In contrast, performance coaching (coaching aimed at optimizing performance) seeks to re-frame such conversations into discussions of the results the employee seeks to achieve, in terms of both improved performance and improved operational results.

However, there are “basic” steps or pre-conditions that need to be met before an individual can successfully advance to the next level and achieve progress towards performance goals.

At the root of every organization are its people. Their needs are universally human. Humans generally want to contribute their best work, and they need to believe their work matters in order to do so. They need to be an accepted part of a tribe. They need to be empowered and enabled to get work done. They need their contributions appreciated, and their ideas and opinions respected.

So, where do you start?

Start with Needs

If you are a proponent of Freudian psychology, human beings are entirely driven by primitive urges like sex and aggression. If you are in the B.F. Skinner camp, they are just over-sized lab rats waiting to be conditioned.  At best, these approaches were dehumanizing. At worst, harmful. Their rather bleak, soul-less vision of human nature constituted the first two “waves” of psychology as a science. In the third wave, Abraham Maslow and the humanists brought a more optimistic view of human nature that focused more on positive mental health and psychology than their predecessors’ obsession with mental illness and misery.

It’s upon this work that the modern workplace can fashion its approach to performance and productivity coaching. Just as the Hierarchy of Needs is a model in which Maslow attempted to capture different levels of human motivation, a similar mental model is useful here to establish a baseline from which we start performance coaching.

A 2017 Gallup poll found that only three in 10 employees strongly agree with the statement that their opinions count at work. Gallup calculated that by “moving the ratio to six in 10 employees, organizations could realize a 27% reduction in turnover, a 40% reduction in safety incidents, and a 12% increase in productivity.” And macro-level employee engagement data is generally dismal, showing that nationally around 30% of employees are engaged with their work, meaning a healthy majority are disconnected and unmotivated.

The framework presented here recognizes that these employees are not having fundamental needs met and is grounded in developmental theory and builds on the work of Abraham Maslow’s “hierarchy of needs.”

These needs can be summarized as follows:

1.      The need to feel valued – Investing in employee appreciation is critical. In fact, if ensuring your employees feel valued is not one of your primary prerogatives as a manager, your company will suffer as a result. That is simply because feeling valued is probably the most central need humans have. Feeling valued is not a one-off like feeling appreciated. It’s something that is built over time. This reinforces the importance of regular coaching conversations.

2.      The need for psychological safety – Fear of failure is a key indicator of an environment with low levels of psychological safety. Psychological safety is present when the environment is safe for interpersonal risk taking and people feel able to speak up with relevant ideas questions or concerns.

3.      The need for trust – Trust is the foundation for building strong teams, creating a positive work culture, and producing results. You know the environment is suffering from a lack of trust when communication is covert, employees lack loyalty, and results are inconsistent.

4.      The need for connection – work relationships are incredibly important to employee well-being. As humans, we crave contact and connection with other people just as we do food, shelter, and safety. Hence the success of so many social media platforms. As humans, we crave contact and connection with other people. It’s an important component of belonging to a tribe and a key stimulator of intrinsic motivation.

5.      The need for meaning – People find meaning when they see a clear connection between what they highly value and what they spend time doing. That connection is not always obvious, however. Hence, the coaching conversation. We are usually pretty good at sharing financial data. But far more motivating to employees are stories about human impact and how what they do has influence on that impact.

6.      The need for autonomy – When asked why they decided to switch to a different career, the vast majority of employees represented in a recent U.S. Bureau of Labor and Statistics report indicated they felt either a lack of respect or a lack of autonomy. Autonomy is both a personal trait and a motivational state. From the time you learned to crawl, you have been striving towards a feeling of self-determination and self-directedness. But while we reach for autonomy and self-determination, we are continuously hamstrung by rules, structures, and policies. This means that although autonomy can be somewhat stable at the personality level, it can vary from situation to situation and moment to moment. Evidence from research suggests strongly that when the need for autonomy is satisfied, people feel more interested, engaged, and happy.

7.      The need for respect and recognition – Recognized employees are happy employees. How many times has your manager taken credit for an idea you had and how many times did your motivation go down the tubes along with it? You may or may not take your work home with you but you do take home the feelings you are left with when you have not been recognized for your contributions. You feel slighted, angry, and disappointed. You might even start hitting the job boards. Conversely, recognized employees tend to stick around and report feeling more fulfilled on the job. Despite years of research proving the overwhelmingly positive effect of employee recognition on the bottom line, few bosses take the time to recognize and reward their employees for a job well done.

8.      The need for growth and learning – Employees will always perform at their best when the environment is conducive to growth. One of the most important factors in employee engagement is whether employees feel as if they have opportunities for growth and development. Those who grow are far more likely to engage than those who stagnate in their roles. It’s no secret that innovative technology and generational expectations are redefining the relationship between work and learning. Careers today are a continuous learning journey rather than the product of one necessitating the modern workplaces to become hubs of personal development. That’s a good thing because with the dynamic and ambitious millennial generation set to make up half of the U.S. workforce by 2020, the demand for progressive career models is on the rise. If you want engaged employees, embrace continuous learning.

9.      The need to understand the ‘why’ – If you don’t know your responsibilities and you don’t know why you are tasked with a particular project or outcome, it’s hard to be engaged. Unless employees understand the greater why behind what they do, their motivation to do it will always be less than 100%. This is a critical component of management but also a difficult one because often as managers, we just want the work to get done. The truth is however, that the change you seek will never happen organizationally unless people understand the ‘why’ behind their what. The way to approach this is simply to communicate the strategy in a more proactive manner, so that all employees understand the importance of the changes you seek to implement.

10.  The need for certainty and consistency – Finally, human beings don’t do well with uncertainty and a lack of clarity. Obviously, when employees feel insecure in their jobs because of pending lay-offs or toxic bosses, motivation is impacted. But more commonplace, when there is no vision, no goal, no north star, it impacts motivation. Most people can deal with a boss who is demanding and quick to criticize… as long as he or she treats every employee the same. And your company vision creates a sense of purpose and adds a little meaning to even the most repetitive tasks. True,

I would argue that these top 10 needs all must be met at some level in order to optimize individual or group performance. This list does not preclude other needs such as the need for feedback. And we can discuss and debate the placement of each need in the hierarchy or whether some actually sit side-by-side. We don’t even have to think of it as a hierarchy. We can think of it as a chain that mustn’t have any weak links. Instead of debating how important we think each need is, manager-coaches should enter the conversation with this basic framework in mind. The highest-level need identified by the employee likely correlates to their main lever of motivation.

Ask Powerful Questions

Finally, to properly adopt a performance coach approach, you will need to reframe the conversation from a focus on evaluation and weakness to one that focuses on employee strengths, growth and development. Re-framing requires asking powerful questions in an effort to influence the way someone thinks about their role and their performance within that role. Research has it that self-perception is a greater predictor of performance than any other metric. Managers sometimes fear that such questions will be perceived as challenging the employees’ capacity to perform. Nothing is further from the truth (though I agree there is both a science and an art to the practice of asking powerful questions). If you are a manager of people, you need to start honing your questioning skill to a fine edge if you want to influence your employees’ performance.

A Final Word

By connecting your questions with the mindset of the employee, you begin to establish the baseline for having impact on their performance.

What kind of difference would it make for your company if your workforce was engaged in solving problems, making recommendations, expressing their new ideas, and taking care of your customers?

We all need employees who are enthusiastic and who bring their A+ game and their whole self to work every day.  You need this not just from your star players but from everyone every day. The single element that distinguishes one company from another more than anything else is its people and the effort they exert. I would argue that the secret to unlocking this unlimited source of energy for your company is to build and strengthen the bonds between you and your employees. When you trust and respect your people–and really connect with them–they will respond with commitment and enthusiasm.

The way to do that is to adopt an empathetic performance coaching approach.

Good luck.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others. 

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©2019 – All Content by Saeed H. Mirfattah, M.A., CPCC

7 Ways to Succeed in Any Role by Using Leadership Skills

January 30, 2019 • 7 minute read • by Saeed


“Leadership is not a position or a title, it is an action and example.” 

Cory Booker

Leadership is what makes an individual effective and successful at any job. At the most basic level, being a leader is about positively impacting the people around you. The characteristics of a good leader include the ability to anticipate problems and solve them when they arise, to ‘read’ challenging situations, take initiative, and simply exhibit virtue that inspires others to be their best. In leadership, character comes first. To be successful in any role, let your leadership qualities permeate and show through more than just one approach: be resourceful, be composed during a crisis, and be flexible when dealing with colleagues and clients.

Here are a few more leadership lessons applicable to any role:

1.      Be a Problem Solver

The core responsibility of any leader is to resolve organizational issues at every level. This comes by analyzing the entire situation logically and with a cool head. The consequence of this would be a fast action-oriented decision that would work in the best interest of the organization and its stakeholders. It is the problem-solving skill that helps any leader to analyze and anticipate trends and issues. It is what makes a leader strategic and effective. Due to the successful turn-around of any problem, a leader will inspire the team while cultivating an image of reliability and credibility thereby earning the respect of all.

2.      Focus deeply on a few issues

Leaders don’t go wide, they go deep. Instead of picking 16 topics to cover in a shallow way, leaders pick a small number of issues that they want to own, and go deep on them developing expertise along the way. By contrast, some try to address a large number of issues and end up with mediocre or poor performance. When it comes to achievement, the law of diminishing returns is as real as the law of gravity. Diving in shallow waters does not bring you the big fish.

3.      Always Show Initiative

A common scenario in any industry is when you are faced with a problem but it’s not clear whose job it is to fix it. When faced with such a challenge, a common reaction is to say that this is ‘not my job.’ It is imperative in such moments that you are able to display traits that will demonstrate why you were hired in the first place. This means demonstrating qualities of an effective leader including confidence, foresight, and the willingness to take the initiative to resolve the situation. By following these, you will not only get to the root cause of any potential problem but more importantly avoid unnecessary extra work. Displaying attention to detail and taking initiative shows that you are trustworthy, diligent, and dependable – and above all – you are a leader.

4.      Put People First

An effective leader is one that assesses a situation clear of prejudice and examines everything with an open mind through an objective outlook. In any job, it is necessary to interact with everyone accordingly. Underestimating the importance of relationship is a huge mistake. It is reckless to compromise a relationship to score a point with the boss. Throwing your team members under the bus is an unethical and unprofessional act. Great leaders put great stock into all their relationships because ultimately, they know it contributes to them being more effective at the different roles they have to perform.

5.      Have High Standards, Even Higher Values

Demonstrating strong values is one of the most important leadership competencies in the workplace. You shouldn’t throw your values out the window just to make a job easier. Not upholding certain ethics, standards, and values will lead to all sorts of issues. To put it simply, allowing for such to happen is unbecoming of a leader in any role. Values-driven leaders lead from a deep sense of purpose and service to others demonstrating strong values such as honestly, integrity, excellence, courage, humility, trust, and care for people and planet.

6.      Become a Communication Ninja

All great leaders are good communicators. They understand how to get a point across, describe the company vision to their employees, make sure daily tasks are getting done, facilitate office conversations, and know when it’s the right time or the wrong time for a meeting. It takes an investment of time, emotion, and effort to be a good communicator. It’s the job of the leader to rally and regroup the troops when times are tough and devise better plans that will reap better result. Being an effective communicator will inspire your team to work harder, possibly even going beyond their job responsibilities. After all, cohesive teamwork, in any and every shape and form, translates to more work done.

7.      Embrace radical accountability

We tend to think of accountability as something that is good for others but not ourselves.  But a successful leader is all about accountability, especially when results regarding certain projects are not favorable or when their own limitations are holding a project back. Most people are not prepared for the behavior changes that are required of them to be radically accountable. If you care about gaining the trust of others, you have to not just tolerate, but to embrace a deeper level of scrutiny and be able to engage in authentic feedback. This type of transparency and authenticity builds trust. Trust becomes the foundation of great teamwork and great relationships. We tend to hide our weaknesses never exposing them to the light. But by exposing them to the light, we have the opportunity to liberate ourselves from those limitations that we might otherwise subconsciously identify with. Accountability is a condition that is created in the interior of our relationships. Accountability is the ability to take into account the experience of the other and to own responsibility for the outcomes you have set out to achieve.

A Final Word

The Importance of leadership skills cannot be emphasized enough. It forms a strong foundation for your career success as well as the success of any team or organization. Adopting and nurturing these qualities will not only help you survive as an employee but also show that you are in fact a leader! It will help you to thrive within your role and with your team. All the factors above contribute to a well-rounded and highly effective leader. Consider each of these elements and incorporate them into your daily work as you move forward into becoming the best leader you can be.

Good luck!

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others. 

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©2019 – All Content by Saeed H. Mirfattah, M.A.

Why Collaboration is Not Always the Answer

January 25, 2019 • 4 minute read • by Saeed


You’ve watched ants at work. You’ve seen them collaborating around a shared goal. Ants are social insects and outnumber humans a million to one. They would rule the world if they could strategically switch mindsets between teamwork and collaboration.

We all think we understand what collaboration is, we all think we understand what it means, if this is true then how come we constantly read accounts of it failing? Well this is not the case. Collaboration is misunderstood and overused.

As a matter of fact, it’s common for people to use the terms collaboration and teamwork interchangeably. It’s common, but it’s wrong.

Teamwork – Collaboration, What’s the Difference?

Teamwork

Teams are created usually by a manager who is looking for a specific single result. A group of people with the required skills are assembled. Tasks, timelines, goals, and success measures are created and the team is off and running. Their actions are interdependent, but are fully committed to the result articulated by the manager.

For the most part, as long as the team is provided with good leadership and has the project management skills to and coordinate the action, teams work well. That’s teamwork. But that’s not collaboration. The key for a successful team lies in its leader. You can have an ineffective, argumentative team but as long as strong leadership is provided to resolve disputes and help the team communicate and coordinate their activities, odds are the team will be successful. We have all been in these situations before where engaging in effective teamwork really hinges on the effectiveness of the leader. There is a certain framework backed by standards and expectations that we engage in, when we work on teams. Accountability on a team is usually, in theory at least, clear. So are the lines of communication and how delegated tasks are advanced. Control is key with teamwork.

Collaboration

Collaboration on the other hand is completely different. Collaborators usually have some shared goals that are only a smaller part of their overall responsibilities. Unlike teams, collaborators cannot rely on a leader to resolve differences, and cannot walk away from each other when they do disagree. In collaboration, the hierarchy experienced on teams is muted so accountability, communication, and how tasks are advanced all look different. Successful collaboration is reliant on the relationships of give and take between its participants. The end product comes from the effort of the group thinking and working together as equal partners; without a leader. Where collaboration breaks down is when there is a lack of trust, an inability to have healthy conflict and no framework established for accountability (mutual trust and agreement).

 So Teamwork or Collaboration? Which Should I use?

Both models are important and useful. It’s important to know how to be a team player but also to know how to be an effective collaborator. Knowing when to push and pull in each scenario is often a matter of emotional intelligence. With collaboration, you have to learn to share power and expect that your idea is not always the best idea.

Ask yourself these questions: Do I want participants to work as a team or as collaborators? Do I run this project as a collaboration or as a team? Which model will work best for this specific project? How do I prepare my personnel to excel as collaborators? How do I encourage team leaders?

Establishing teams uses up lots of internal resources. Collaboration is best when a project is greater than any one individual’s expertise and you don’t want to pull dedicated resources to ensure completion. Collaboration expands the team’s expertise.

Collaboration should not be thought of as a permanent solution. Collaborative groups should form, complete a project and disband. While collaborative engagements usually take longer, they should not be allowed to go ad infinitum. A team often stays together. When deciding whether a collaborative relationship is really necessary, assess if the conditions for success exist. Do people know how to work in a leader-less environment? Are they equipped to handle conflict? How will they communicate? How will they keep each other accountable?

A Final Word

So, collaboration and teamwork, no matter how similar they may seem are actually different. Both enable employees to work together efficiently to complete tasks and reach targets quicker. Both play an important role in the world of business. Choosing which to use, is an important decision with regards to resources as well as the capacity of personnel involved.

Creating an environment that encourages everyone to work together can have a big impact on your team’s performance.  Finding the correct balance between autonomous working, teamwork and collaboration will help to play to each person’s individual strengths to keep the workforce engaged and efficient.

Good luck.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others. 

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©2019 – All Content by Saeed H. Mirfattah, M.A.

Blame: The Toxic Team Killer on the Loose

January 15, 2019 • 5 minute read • by Saeed


“Average people place blame, exceptional people take responsibility.”

-Craig Valentine

Toxic work environments, that is to say, those that feature narcissistic leadership, poor communication, high turnover, absenteeism, lack of trust, lack of accountability and a lack of employee engagement, are the most rife for blame-ridden interactions.

You know that blame has infiltrated your team (or worse your psyche) when there is a general lack of accountability, avoidance of responsibility, lack of commitment to excellence, and an environment where everyone seems to be out for themselves. When something goes wrong, the first question often posed is: “Whose fault is it?”

Blame is the killer of innovation and creativity. It is a death sentence for a culture of learning and unless it is addressed at its roots, it becomes a pathogen that erodes motivation, collaboration, engagement and productivity.

Blame, in short, costs money.

It has been empirically proven that positive work environments, absent of blame, increase productivity. In contrast, when people work in an atmosphere of blame, they expend their productive energy on covering up their errors, avoiding accountability and hiding their real concerns. A lack of accountability can be deadly to team accountability and to our personal efforts to fulfill our potential.

Accountability emphasizes keeping agreements and commitments in an environment of mutual respect. Blaming, in contrast, is an emotional process that discredits and shuts down the blamed. Where accountability leads to inquiry, learning and improvement; blame short circuits learning, makes inquiry difficult and reduces the chances of getting to the real root of a problem.

The qualities of blame are judgment, anger, fear, punishment, and self-righteousness. The qualities of accountability, on the other hand, are respect, trust, inquiry, moderation, curiosity, and mutuality.

Why do people blame?

Since the dawn of civilization we’ve assigned unseen causes to effects that we can’t explain.

When we are threatened, we often have what is known as the Fight or Flight response. Our bodies are very adept at letting us know there’s a “danger” that needs to be addressed, so we need to pay attention. This primes our system to move our attention outside. There is a certain sense to this. After all, we might not escape danger if we can’t take our focus off our internal world of thoughts, feeling and sensations.  When fight or flight dynamics enter the realm of interpersonal relationships it looks like blame.

Blame provides some immediate relief and a sense of having solved a problem. Blame is like a sugar high – it produces a brief spike in satisfaction and then a crash. It doesn’t serve the system’s long-term needs and can actually prevent it from functioning effectively. Like sugar, blame can also be addictive, because it makes us feel powerful (having avoided the danger) and keeps us from having to examine our own role in a situation. Blame has its foundations in fear and insecurity and works cyclically by causing more fear and insecurity.

How to shift from blame to accountability:

There are a few principles to remember before your knee-jerk reaction of fault-finding and assigning blame:

  • Shift from blame to accountability:

Developing a strong culture of transparency and accountability will focus your team’s efforts where they belong: on taking individual responsibility for their actions.

  • Become self aware:

Your current attitude, expectations, and beliefs have a powerful effect on thought, emotion, and ultimately behavior.

  • Don’t assume the worst:

Everyone is always doing as well as they can within their personal limitations, their personal history, what they know and don’t know and what they’re feeling in that moment.

  • Failure is not the enemy:

Everyone makes mistakes, and sometimes these mistakes are harmful to the team’s efforts. Every mistake contains a lesson.

  • Proactive communication is key:

Accountability comes from clear expectations, follow-through on commitments, and ongoing conversations, to review both explicit and tacit agreements in order to verify shared understanding.

  • Look at the part you played:

Even if, in your mind, you are 99% right and your partner is 99% wrong, it’s your job to look at the 1% you did that was harmful or unhealthy.

 The Coach Approach

If you find yourself confounded by the blame game, before you take out the blame thrower, take the coach approach. Bring your complaints about someone else to a third person to get coaching on how to raise your concerns.

Valuable questions from the coach include:

  • Tell me about the situation.
  • What results do you want?
  • What’s another way of explaining the other person’s actions?
  • How might the other person describe the situation?
  • What was your role in creating the situation?
  • What requests or complaints do you need to bring to the other person?
  • How will you state them in order to get the results you want?
  • What do you think your learning is in this situation?

 A final word…

Finally, when we give responsibility for our feelings and actions away to others, we are left progressively more weak and powerless people. When we stop blaming others we begin to take responsibility for our emotional states. It’s then that we really begin to have choices. When we continue to be habitually sucked into the blame game, we drive erode our relationships. Developing accountability takes courage and the willingness to learn new ways of thinking and acting.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others. 

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©2019 – All Content by Saeed H. Mirfattah, M.A.

7 Ways to Master the Art of Showing Up

November 5, 2018 • 4 minute read • by Saeed


“80 percent of success is showing up.” Woody Allen

The difference between people who want to do something and those who actually do, those who develop mastery and those who don’t, is the showing up.

But what makes it so hard to go from thinking to doing? You wanted to go to the gym today, but did you? Just showing up means you’re 80% of the way to a good workout. The trick is in cultivating the self-discipline to start and then to sustain the momentum. Here is a 7-step roadmap to get you there.

1.      Think big, start small…

It’s okay to have big goals and vision. But you have to accept that you will need to start small. If you want to buy a mansion in Manhattan, you may need to start with a condo in Kansas. If your goal is to run 10 miles a day, start by setting your running shoes and gear aside the night before. When people begin a project, they often default to the big prize and forget that life is like a game of football, you make progress in inches, not yards. If at every play, you expect a touchdown, you will soon be disappointed and give up.

2.      Whatever you do, do it daily…

Daily action builds habits. Small actions each day accumulate into “compounding interest” of continuous improvement. Bruce Lee famously said: “I fear not the man who has practiced 10000 kicks once, but I fear the man who has practiced one kick 10,000 times.” Daily action yields greater benefits than waiting for inspiration to make your big splash.

3.      Eat a live frog first thing in the morning…

Mark Twain famously said that if you eat a live frog first thing in the morning, meaning do your least desirable task first, you can go through the rest of your day knowing the worst is behind you. While it seems like common sense, many people indulge and reward themselves first by doing favored tasks and then dread and avoid the less desirable tasks the rest of the day. To break the cycle, always start with essential projects first, no matter what. You’ll thank yourself for your diligence come the afternoon.

4.      Create a false sense of urgency…

Some people work and thrive under pressure. They need that extra bit of adrenaline to get them past the finish line. You can recreate that sensation by blocking out less time than you actually think you need. Often, you’ll find your focus improves when you begin working and ultimately finish on time. If you need to hack and trick your brain into being productive, then so be it.

5.      Tame your unconscious mind…

If you listen to Mihaly Csikzentmihalyi (The Psychology of Flow), the whole idea of mastery is nothing more than the self-expression of your ability to consciously dedicate your time towards something that in the long run gives you structure for the entropy of your mind. This means cultivating the daily discipline to tame the chaos of your unconscious mind, avoid distractions, and focus only on what is wildly important. Harness your focus, and you will harness your success.

6.      Be a diver, not a dabbler…

If you’ve ever watched waterfowl, you might have noticed that some ducks are divers while others are dabblers. The divers propel themselves underwater diving with intention and ferocity towards their target. The dabblers, in contrast feed in the shallows skimming food from the surface. For me this is analogous to being a jack of all trades and a master of none. The unavoidable truth is that without deep practice, there is no such thing as skill. There is obviously nothing wrong with having multiple skills or even having superficial knowledge in them. But in order to have any kind of mastery on any kind of subject, you need to be a diver.

7.      Get comfortable with failure…

The bright side of all this is that you can own your own success by taking responsibility for it. But that means you have to own the struggle and failure, integral parts of any goal worth pursuing, as well as, the success. If you aren’t comfortable with failure, it’s hard to be successful.

Final Word

The future belongs to those who master the art of showing up daily. There is a simple reason for that. It’s easier to make significant progress on a project if you simply show up to do it. If you want to be an author, show up to write your manuscript every day. If you want to be a pilot, go to your flying lessons, and if you want to be the CEO of the company one day, then show up being the CEO of your own station every day. Doesn’t it make sense that by showing up each day, you set yourself up to take advantage of opportunities?

So, if you want increase your chances of success by 80% – Show Up!

Good luck.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others.  I also invite you to FOLLOW ME on LinkedIn or subscribe to my BLOG to receive exclusive content not found here.

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The 6 Most Important Ingredients of the Recipe for Lasting Change

November 2, 2018 • 5 minute read • by Saeed


“We first make our habits, and then our habits make us.”

– John Dryden

Have you ever wondered why most change efforts, whether individual or organizational, don’t last? All of us want to create lasting change in our lives on some level. The question isn’t what, it is how. Is it really possible to overcome habitual behavior and identity traits that have cemented themselves over the course of your life? The answer is yes but it does take work and attention to the important ingredients that are part of the recipe of lasting change.

1.      The importance of focus…

First, there is the law of diminishing returns which says if you spread your efforts too thinly among many different goals and objectives, you end up doing nothing.

The key here is to really focus on one or two goals at a time and then to persist until achieved.

2.      The importance of commitment…

Don’t take on a goal just because it would be nice to have. Instead, make sure it has deep meaning for you and your life purpose. It is the deeper level of commitment to the goal – and not progress –  that helps you persevere in the face of adversity.

You will know that’s true if you’ve ever started a new diet or exercise regimen successfully (progress) only to sabotage yourself by eating a piece of cake as your reward for that success. You made progress but you lacked the deeper commitment to keep going.

3.      The importance of your tribe…

To make true lasting change, you need your tribe, your network, your group of supporters to fuel your motivation through their on-going encouragement and celebration of your successes.

No one is successful for long when they go it alone. Lasting change requires that we have mutual accountability partners, social support and a sense of belonging to something that is greater. We are the people we interact with.

4.      The importance of being uncomfortable…

To truly change, you need to be willing to experience discomfort and lean into it. Most change is uncomfortable, even scary. That’s why most people resist change.

But being conscious about why you are seeking the change, and the benefits it holds, helps us to accept whatever we are experiencing as it arises – whether pleasant, unpleasant or neutral.

Bringing discomfort along for the ride, rather than trying to get rid of it, can be a very helpful skill, to allow us to get a longer-term reward.

5.      The importance of values…

Most people are not conscious of the fact that behind their desire to change are strong values. When we hold out in front of us what we most value, and identify why this behavior change matters to us, we are more willing to endure for long-term, sustainable change.

Take a moment and think about what behavior you want to change and ask yourself why?

  • How will changing this behavior align you with your values?
  • How will changing this behavior help you align with the parts of you that you most value about yourself?
  • How will it help you with the impact you want to have?

6.      The importance of mindset…

Success is not linear. If you have expectations that it is, or that all you do and think will have a clean cause and effect correlation, you will be disappointed and give up before what you want to change has had a chance to breathe.

We all experience setbacks, and the more we can build a growth mindset around the process of change, and approach our mistakes and failures as lessons to be learned from rather than opportunities to beat ourselves up, the more likely we will have the motivation needed to reach our goals.

Final Word

We all have a concert of voices in our heads. What we say to ourselves matters far more than we may realize, and often we don’t even pay attention to this harsh and self-critical voice.

To access real change, there are struggles and self-limiting beliefs that we have to battle before we can move forward.

Label and define that saboteur voice in your head that shows resistance at the thought of stepping outside of your comfort zone.

Take some time to get clear about where you are and where you want to be. Focus on changing how you think about the things you want to change, which affects the actions you take.

Above all, form new habits and stay accountable to them through strategic alliances with your tribe. Having support in your life can be the difference between success and failure.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others.  I also invite you to FOLLOW ME on LinkedIn or subscribe to my BLOG to receive exclusive content not found here.

A Special Offer:

In addition to being an organizational development and leadership consultant, I am a personal leadership coach who specializes in helping passionate, thoughtful, creative people like you find your inner leader and live the life you deserve.

As a trained co-active coach, I am currently enrolled in a 6-month professional development program to complete my certification. As part of that training, I need practice clients to try out my new skills, and I am offering a huge (>50%) discount for the first five practice clients.

You can do a free call with me to see if my approach and style would be a good fit for you (and no worries if it’s not – coaching is super personal and I’m happy to recommend you to other coaches that might be a better fit for you).

You can check out my website here. You can also contact me on LinkedIn.

3 Powerful Ways To Become More Emotionally Resilient at Work

October 31, 2018 • 7 minute read • by Saeed


“The things you think about determine the quality of your mind.“

–         Marcus Aurelius

Managing your emotions in the workplace is more important today than it ever has been — because today’s workplace is a challenging place.  A controlling boss, demanding clients, competition with your colleagues, insufficient boundaries between your work life and personal life. Recognizing difficulties, and choosing to learn and to grow from them, does not negate their existence or potency, but establishes them as of a distinct facet of one’s life. Most of us are juggling multiple priorities, sometimes with limited resources. The range of emotions we experience at work is enormous but when we manage our emotions, we’re better able to handle the changes and challenges all jobs bring.

This requires emotional well-being.

1.      It starts with self awareness…

Everything starts with self-awareness. You bring your brain to work. You bring your emotions to work. Feelings drive performance. First, identify common causes of stress for you in the workplace from personal experiences. Determine your levels of personal and work-related stress and recognize the ways you may be contributing unintentionally to your own levels of stress.

Begin by identifying aspects of your personal and professional lifestyle choices in relation to your management of emotional well-being. In other words, examine if you have set yourself up to fail or succeed. Learn to differentiate between positive stress and negative stress and your reactions to each. Cultivate interests outside of work, including activities with good friends. Remember, not all satisfaction comes from work accomplishments.

2.      It develops when you reach for mastery…

Next, define emotional mastery, what it might mean to you and its impact on your work life. Identify different feelings in the past and present and your reactions to those feelings. Remember how you managed them. What worked? What didn’t? Differentiate between groups of emotions to better understand how you are feeling and why. Some emotions present an extra challenge when we encounter them at work. Five hard-to-handle emotions that are common in the workplace that warrant attention include frustration, worry or insecurity, anger, feeling “down”, and dislike.

Any number of workplace situations can cause this: limited promotional opportunities that make us feel stuck in a job or a difficult manager who ignores our suggestion for a process improvement. Frustrations, especially those that are chronic, need to be dealt with early, or the feeling can spiral into anger, a much more difficult emotion to control. Evaluate your emotional debt and discover ways to pay it off. Analyze situations so that your emotions do not sabotage the results you want. Recognize thoughts, feelings and behaviors associated with these situations and analyze behavior patterns associated with them so you can begin to head them off at the pass.

3.      It’s put into action when you are intentional…

As you develop awareness and identify patterns, create a personal action plan to implement your learning back at work. Use your mirror listening skills to understand how others are feeling. Identify feelings and the reasons why people feel the way they do. Don’t just think about your positive feelings for others, but act on them. At the same time, recognize when to be assertive in interacting with others but always maintain being respectful. To maintain steadiness and calm, identify rituals that presently exist in your life, classify your rituals according to purpose and stick to them, well, religiously. Learn to express your emotions in appropriate ways.

Be sure to allow yourself to deal with difficult feelings in appropriate ways for the work place. If you feel angry, take the time to consider what may have triggered the feeling and consider actions you could take to diffuse such a situation in the future. You don’t need to pretend you’re not feeling the way you are, but you do need to deal with the emotions so that they do not affect your interactions with others. Give appropriate feedback to clear the air. For example, if a co-worker has said something in a meeting that offended you and this is bothering you, talk with the person about it, preferably soon after the event and in private

Final Word

It is important that your work does not become your life. Maintain support systems outside of work. Talking honestly about your concerns with close friends or your partner can help reduce your anxiety and keep problems in perspective. Choose someone you trust who knows you well enough to give you honest feedback when you need it. If you don’t feel comfortable talking to friends and family, hiring a coach can be a great step in this direction. Talking to a professional coach can help you gain perspective on problems and come up with solutions as well as specific techniques that will help you manage your emotions more effectively. You can also seek support from your company’s employee assistance program (EAP) program, if you have one.

Above all, eat well, get enough sleep, and exercise regularly. If you’re well-rested, well-nourished, and physically strong, you’ll have more energy to meet emotional challenges. This will help keep you “emotionally resilient” and help you feel more in control of your emotions and your life.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others.  I also invite you to FOLLOW ME on LinkedIn or subscribe to my BLOG to receive exclusive content not found here.

A Special Offer:

In addition to being an organizational development and leadership consultant, I am a personal leadership coach who specializes in helping passionate, thoughtful, creative people like you find your inner leader and live the life you deserve.

As a trained co-active coach, I am currently enrolled in a 6-month professional development program to complete my certification. As part of that training, I need practice clients to try out my new skills, and I am offering a huge (>50%) discount for the first five practice clients.

You can do a free call with me to see if my approach and style would be a good fit for you (and no worries if it’s not – coaching is super personal and I’m happy to recommend you to other coaches that might be a better fit for you).

You can check out my website here. You can also contact me on LinkedIn.

Why You Should Only Work with Trained Coaches

October 28, 2018 • 5 minute read • by Saeed


“The only journey is the one within.”

― Rainer Maria Rilke

Professional coaching is a relatively recent profession so some of the misconceptions surrounding what coaching is and is not, shouldn’t be surprising. It seems that everyone these days is a coach of one form or another.

What Coaching is and is not…

Historically, coaching has often been used remedially, as companies attempted to correct employees’ unwelcome behavior or perceived lack of competencies. Many conventional programs still use this approach. Obviously, this is a misappropriation of coaching since it yields few positive or lasting results. It is also entirely antithetical to the paradigm of coaching.

The best and most effective programs support the whole person and not isolated issues or problems. They take into account things like habitual patterns of thoughts, emotional states, and underlying mental models that may keep someone stuck.

In the 1990s, the first established accreditation groups for professional coaches were formed and coaching went from being used remedially to how we mostly recognize it today – as a developmental tool initiated by the client who is seeking self-improvement and lasting results.

In a study of the professional coaching industry by the Chartered Institute of Personnel Development (CIPD), coaching was found to be used by 90% of organizations surveyed. Even in the global economic recession of 2008, when companies were cutting corners left and right, 70% reported increasing or maintaining their commitment to coaching.

As coaching has grown in value and evolved in design, so too has its potential for mainstream application. Today, Harvard Business Review reports that coaching is a $1 billion a year industry.

Coaching, it appears, is a growth industry.

So, what is coaching and what do coaches really do?

The International Coach Federation (ICF) — the leading global coaching organization and professional association for coaches — defines coaching as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.”

Despite this guidance, one of the challenges of defining coaching and its effectiveness remains the relative lack of adequate research with significant enough control groups and clear parameters and measurement tools applied to a coaching framework that fully supports the complete range of ways in which personal and professional development efforts can influence behavior change.

But there are enough evidence-based insights that validate the value of coaching when applied in a systematic framework by a trained professional.

While many people attach the title of coach next to their name, it does not mean they are practicing true coaching or know how to get lasting results. The key to personal and professional transformation is the coachee’s belief in the benefits of coaching and their own ability to make lasting behavioral changes, couple with an evidence based methodology applied by a trained professional.

In a 2013 study published in Research in Organizational Change and Development, researchers adapted traditional clinical psychological practices into the context of executive coaching into a highly-customizable process of program design and found the approach was highly effective in enabling executives to develop behaviors and competencies aligned with their ideal future state and in improving adaptability in both actions and thoughts.

The International Journal of Theory, Research and Practice, conducted a study in 2016 and examined the emerging approach to workplace coaching, which increasingly emphasizes “enhancing both the performance and the well-being of individuals and organizations in ways that are sustainable and personally meaningful.” They found that simplicity and personalization lie at the heart of this methodology and the effectiveness of coaching as a framework.

Another large-scale study of executive coaching conducted in 2016 found that a strong working alliance from the perspective of the coach and coachee predicted coaching effectiveness.

Conclusion

All of these research studies simply validate what the professional coaching industry has known for decades. Clear, practical models make coaching methodologies accessible and more likely to create lasting individual and organizational change. Deep personalization, in which the coach seeks to understand the coachee’s personal values and goals in a holistic way, is equally critical to success.

From an evidence-based perspective, this kind of coaching has been demonstrated as being highly effective in many peer-reviewed studies with randomized control groups.

Trained coaches who excel in relationship management competencies, understand the importance of building a foundation of trust and a strong working alliance with their clients, and establish clear tasks and goals to reach desired outcomes, were rated most highly for successful coaching results.

Final Word

Coaching has exploded as an industry. Today, I hear many execs say they have not one but two or three coaches who help them with everything from leadership presence to public speaking to shifting to a growth mindset. But I also hear just as many people self proclaiming to be a leadership coach, an executive coach, a motivational coach and a life coach. Cue eye rolls.

As good coaching is fundamentally a quality conversation based in trust, it follows that authentic, individualized coaching is vital to cultivating genuine organizational change and personal development.

Coaching is about being in service to the growth and development of the person being coached. As a leader, if that excites you and drives your leadership engine, then coaching skills are an appropriate and successful addition to your leadership toolbox.

But to be of true service to clients, you can’t just print up some business cards and call yourself a coach.

To be accredited by the International Coach Federation, a training program must meet a number of criteria. Among them, it must offer a minimum of 125 hours of contact between students and faculty, six hours of observed coaching sessions, 10 hours of mentor coaching and a performance evaluation. There are more than 446 programs (132 in the United States) accredited by the federation.

I, myself, am about to complete a year-long program at the Coaches Training Institute, the world’s largest in-person coach training organization, a Harvard Medical School affiliate and widely considered to be a pioneer and the “Gold Standard” in the coaching industry, to become a certified coach. I can tell you from my own experience, that while the course has been rigorous and sometimes taxing, there is no substitute for professional training. It is the best decision I have made for my own career as a professional coach.

Good luck.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others.  I also invite you to FOLLOW ME on LinkedIn or subscribe to my BLOG to receive exclusive content not found here.

A Special Offer:

In addition to being an organizational development and leadership consultant, I am a personal leadership coach who specializes in helping passionate, thoughtful, creative people like you find your inner leader and live the life you deserve.

As a trained co-active coach, I am currently enrolled in a 6-month professional development program to complete my certification. As part of that training, I need practice clients to try out my new skills, and I am offering a huge (>50%) discount for the first five practice clients.

You can do a free call with me to see if my approach and style would be a good fit for you (and no worries if it’s not – coaching is super personal and I’m happy to recommend you to other coaches that might be a better fit for you).

You can check out my website here. You can also contact me on LinkedIn.

Three Simple Steps To Transform Your Team Retreats

October 24, 2018 • 7 minute read • by Saeed


If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.”

~Patrick Lencioni

There are many good reasons to conduct a team retreat: to create trust, clarify roles and responsibilities; establish goals and vision, orient new members; reconnect and re-energize team members; and/or address critical issues or opportunities, to name a few. However, bringing the entire team together in person can be a challenge. Greater still is the challenge of engaging them effectively — and to do so, you need to create a focused, meaningful, and enjoyable experience for everyone. Here are some ideas for team retreats that really hit the mark.

Step 1: Pay Attention to Design and Planning

First, identify the purpose and specific outcomes you want from the retreat.

  •  Is it time for strategic or tactical planning?
  • Are you trying to solve an important team or organizational issue?
  • Do you need to re-energize the team?

Second, schedule a planning meeting with your team leaders – you know who they are – to determine the retreat purpose and outcomes; learn what’s most pressing for your team; better understand team dynamics; and assess team engagement, strengths, weaknesses, etc. In addition, discuss timing, duration, location, number of attendees, etc. You don’t need to finalize all the details yet, just enough to develop a draft agenda.

After meeting with your leaders, it’s a good idea to have brief “input” conversations with some or all team members to understand their views, gather topic ideas and get participants excited about the retreat. Input conversations can last anywhere from 20-40 minutes. Some sample input questions include:

  • What do you think is working well with the team?
  • What would you like to see the team do more of, do better or do differently?
  • What do you think the team should stop doing?
  • What are three things the team should focus on over the next 12 months?
  • What is your vision for this team over the next three years?
  • What would help you feel more engaged and useful as a team member?
  • What would help the team work even more effectively together?

Using the information from your team leaders and input conversations, craft an action-focused agenda that incorporates the retreat’s purpose and desired outcomes.

Some things to consider:

  • Avoid status or progress reporting. Instead, have participants review status reports ahead of time and focus sessions on generating ideas, solving problems, making decisions, etc.
  • Structure adequate time for building relationships. Schedule time to eat together, walk together and learn about one another. It’s ideal if you can hold a retreat over two days that includes a social dinner.
  • Build some flexibility into your agenda to accommodate hot topics or deeper dives into important issues.
  • Create discrete sessions with time blocks of one to three hours to help participants digest information, offer natural break points and provide variety. Have each session build upon one another in a logical order based on your goals.
  • As you create the agenda, decide what output you want from each session and plan for how to capture key issues, ideas, resources, outcomes and action steps from each session. This will make documenting the retreat much easier.
  • Schedule ample time (at least 45 minutes) at the end to discuss action items, accountability, takeaways, appreciations and other closing activities.
  • Decide on any supporting materials, resources and preparatory work. Make sure participants have the agenda, materials and instructions at least one week before the retreat. Communicate with team members throughout the planning process to answer questions, remind them about pre-work, help them with logistics, etc.

Step 2: Get Expert Facilitation

While it’s not uncommon for a team member to facilitate a retreat, having outside facilitation helps every participant fully engage in the retreat. Also, an outside facilitator also helps reduce bias or undue influence and may notice and address team issues or dynamics not obvious to participants. Some other good practices for facilitation:

  • Start with a warm-up that gets everyone talking. An easy exercise is to pose a couple of questions that participants discuss with one or two people next to them. It’s good to include one personal and one organizational question.
  • Announce the retreat objectives and outcomes, preview the agenda, cover any logistics and discuss how participants can get the most from their time together.
  • Set expectations up front for how you will facilitate the retreat, such as balancing participation, managing interruptions, encouraging constructive comments, etc.
  • Capture highlights from each session using flipcharts, a note taker, recording device, etc. Some facilitators find it useful to use separate flipcharts for ideas, resources, action steps, “parking lot” or other categories as needed.
  • Check in periodically about participants’ comfort level, questions, concerns, etc. The more transparent you are as a facilitator, the more the participants can relax and trust the process.
  • After a long or complex session, briefly summarize highlights and outcomes. If there is time, ask participants to share their own takeaways from the session.
  • If the discussion veers off the agenda, refer back to the retreat objectives and outcomes. Ask if this conversation supports their overall retreat goals, if the topic supersedes other agenda items or if it can be covered elsewhere.
  • Have plenty of food, beverages, time for breaks and table toys to help quell the “fidgets.” Periodically check people’s energy and take a short break if needed.

 Step Three: Don’t Neglect Outcomes and Next Steps

For a retreat to be worthwhile, participants must know their ideas and decisions will actually go somewhere after the event. It’s equally important for team members to understand their own responsibilities to take actions after the retreat. Here are some ideas for documenting the retreat and creating accountable action steps:

  • After each session, capture key points and outline next steps, responsible parties and time frames. Use action verbs to clarify what needs to be done (write, call, review, schedule, plan, etc.).
  • The final session should be used to summarize all next steps. Discuss how participants will hold themselves and others accountable for taking action. In addition, invite participants to share takeaways, appreciations, personal commitments and other comments.
  • Consider pairing people to accomplish tasks. This helps boost accountability and build team member relationships between meetings.
  • Move away from a “minutes” mindset. Try to organize retreat notes logically rather than strictly chronologically. Participants won’t necessarily remember who said what when so it’s useful to group related ideas and actions together.
  • Suggest ways to incorporate progress checks from the retreat into subsequent staff meetings. For example, if you do a strategic plan, organize future team meeting agendas to parallel strategic goal areas from the plan.

Final Word

Team retreats can be powerful events that help clarify organizational vision, address complex issues and energize a team. With collaborative planning, a steady focus on the desired outcomes, skillful facilitation, and the willingness to hold people accountable, you can transform your team retreat from a necessary evil to the event of the year!

Good luck.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others.  I also invite you to FOLLOW ME on LinkedIn or subscribe to my BLOG to receive exclusive content not found here.

Why would you follow me?

The most compelling reason I can think of is this: I believe what I write and I write what I believe. I see myself as an alchemist of ideas writing at the intersection of personal, professional, and organizational development to help readers be the most effective human being they can be in order to create lasting impact in the world. If we dig together, we’ll find the gold.

©2018 – All Content by Saeed H. Mirfattah, M.A.

Want Top Flight Performance? Give Your Employees C.R.A.P.

July 17, 2018 • 6 minute read • by Saeed


“Leadership is not a position or at title, it is action and example.” ~ Unknown

If you think there are a lot of definitions of leadership then you might be very concerned by the number of models there are to explain what leaders actually do! In fact, there is solid leadership research and literature that points the way to a more conscious approach that leads the path to accomplishing extraordinary things in organizations.  Here is one of the simplest definitions offered by management guru Peter Drucker:

·        Leadership: from an ancient Greek word meaning path-maker

·        Management: from an ancient Greek word meaning path-follower

What Does Poor Leadership Look Like?

You wake up, take one look in the mirror, and realize that you simply can’t face going into the office. You feel demoralized, dejected and defeated. Your expectations have gone unmet and your boss just doesn’t seem to get it. Like a polar ice cap, their unconscious behavior has slowly eroded your morale over time. You complain to your friends and spouse that all you get at work is crap.

Here is some of what they do:

  • They contact employees on their time off
  • They micromanage instead of fostering trust and empowering you
  • They are unwilling to listen to new ideas (or worse yet, take the new ideas but don’t give you credit)
  • They provide vague, useless feedback
  • They don’t foster a learning and growth environment
  • They criticize publicly
  • They iterate and reiterate your work until all feeling of satisfaction and engagement is squeezed out of it like a wet sponge

Do you recognize any of this? The truth is it doesn’t have to be this way.

What Does Good Leadership Look Like?

When working at their best leaders challenge, inspire, enable, model and encourage positive behavior, creativity and productivity. They do this through committing themselves to particular sets of behaviors linked to these values.

These leadership traits are an observable and learnable set of practices, available to anyone prepared to spend time developing them. Now, let’s look at some of what great leaders actually do:

  • They thrive and learn from adversity and challenge
  • They take risks and regard failure as a chance to learn
  • They seek challenging opportunities to help you grow, innovate and improve 24/7
  • They envision an uplifting and ennobling future
  • They enlist others in a common vision by appealing to their values, interests, hopes, and dreams
  • They achieve results through others and build trust in doing so
  • They are impeccable role models (and readily admit failure)
  • They recognize individual contributions to the success of every project
  • They celebrate team accomplishments

These traits and others, all go hand in hand to create a working environment that empowers employees to be their best. When employees feel that growth in the company is impossible, their motivation goes out the window and they stop performing at their best. And can you really blame them? What happens next is crucial. They either give up and move on, or face the dysfunction head on. Most choose the former. Look around. Is there a constant exodus in your company?

Give Them C.R.A.P.

The key to employee retention, engagement and satisfaction is consistent quality supervision.  People want caring, respect, appreciation and praise (C.R.A.P.) from their organization. But unfortunately, leaders are often not trained and don’t know how to show they care and that they respect their people or how to give appreciation and properly praise people. Training leaders on these skills is crucial. Most want to give their people C.R.A.P but have not been taught how to. If they are equipped to give their people C.R.A.P., they will, and if they are not, well, they just end up giving them crap!

A Final Word…

By giving your people C.R.A.P. you will inspire loyalty and your impact on the organization will go beyond the bottom line. Most leaders, I believe, have the desire to succeed but have never been trained on basic leadership skills. They are unconscious. Much of leadership is about becoming conscious, learning and then applying skills that support and serve your workforce. If an organization does not have consistent, ongoing leadership training, it will struggle with employee retention, because supervisors and mid-level leaders are the drivers of employee retention. Without trained leaders, you will never optimize your employee retention, and ultimately, your bottom line will flounder. There is a better way. Give them C.R.A.P.

Wait! Before you go…

I really appreciate your readership. If you found this article valuable, please like, comment, and share it with your network so that it can benefit others.  I also invite you to FOLLOW ME on LinkedIn or subscribe to my BLOG to receive exclusive content not found here.

A Special Offer:

In addition to being an organizational development and leadership consultant, I am a personal leadership coach who specializes in helping passionate, thoughtful, creative people like you find your inner leader and live the life you deserve.

As a trained co-active coach, I am currently enrolled in a 6-month professional development program to complete my certification. As part of that training, I need practice clients to try out my new skills, and I am offering a huge (>50%) discount for the first five practice clients.

You can do a free call with me to see if my approach and style would be a good fit for you (and no worries if it’s not – coaching is super personal and I’m happy to recommend you to other coaches that might be a better fit for you).

You can check out my website here. You can also contact me on LinkedIn.